Welcome to your healthcare plan

Cancer diagnosis

We know when you're concerned about cancer, timely support, guidance and diagnosis is crucial. If you've noticed any concerning changes we’re here to get you the necessary support and diagnostic tests quickly, it’s not always necessary to have a GP referral first.

Breast

1. As soon as you have any concerns, call us. There’s no need to get a GP referral first. We’ll ask you a few questions to make sure this service is right for you.
2. We’ll refer you to our specialist provider Check4Cancer for your appointment and you’ll be invited to visit one of their clinics. You’ll normally be offered an appointment within five working days.
3. You’ll have all the tests you need, in one day , from clinical examination to all of the recommended diagnostics.
4. To help you feel reassured as soon as possible, you’ll get an indication of the outcome on the same day. If you have a biopsy, you'll receive your results within five working days.

Look at the guide below to understand what to look out for.

Skin

1. As soon as you have any concerns, call us. There’s no need to get a GP referral first. We’ll ask you a few questions to make sure this service is right for you.
2. We’ll refer you to our specialist Check4Cancer and you’ll be invited to visit one of their clinics. You’ll normally be offered an appointment within five working days. 
3. Your Check4Cancer dermatology nurse will photograph all suspicious skin marks and moles using high-quality digital cameras. These will then be analysed by a specialist consultant using the latest technology (dermoscopy).
4. To help you feel reassured as soon as possible, you’ll get an indication of the outcome on the same day.

We work closely with our providers, Check4Cancer, to make sure you’re seen quickly if you suspect breast or skin cancer. They’re experts in their field and have years of experience providing clinical advice and treatment.

Look at the guide below to understand what to look out for.

Heart & Cancer Nurses
Following a diagnosis our Dedicated Nurse Service is here to support you and your family through the emotional and practical challenges you may face.

We'll be here to give you expert guidance over the phone about your condition, as well as the care you should expect during treatment and surgery through to recovery and remission. 

Whatever you need, whenever you need it, our dedicated nurse service is here for you.

Our Personal Advisers will ask a dedicated nurse to speak to you on diagnosis.

Our opening hours are Monday-Friday 8am-8pm, Saturday and bank holidays 9am-5pm. We may record and/or monitor calls for quality assurance, training and as a record of our conversation. Personalised support and contact details for the Dedicated Nurse Service are advised on an individual basis.

Mental health assessments and support

If you feel anxious, worried or down, call our mental health assessments and support team. We’re here to listen, point you in the right direction and ensure fast access to appropriate care if it's needed.

As soon as you’re concerned, call and speak to one of our personal advisers. They’ll book a time for you to speak to one of the clinicians in the mental health assessments and support team. The mental health assessments and support service is available to members aged 18 and over.

1.  Call us on 0800 294 8128
   There’s no need to get a GP referral first.
2.  We’ll arrange a phone assessment
   One of the clinicians in the mental health assessments and support team will talk things through with you to understand your needs.
3.  We’ll agree a plan with you 
   Having listened to your concerns, the counsellor or psychologist will discuss a plan that’s appropriate for you. They’ll be there to support and guide you throughout your treatment. This could be one off support; telephone, email or face-to-face counselling*. It could be a psychiatrist or psychologist consultation. Or it could be self-help guidance.
4.  Guiding you every step of the way
   There may be times when a condition is complex, or your treatment plan needs to be revised. In these instances, our mental health assessments and support team will be there to support and guide you through the process, ensuring that you’re completely comfortable with all of the recommendations for further treatment.

For mental health assessments and support, call our personal advisers on .

_{*Only counselling arranged by mental health assessments and support is covered by your company membership. For 18 year olds and over only.}

_{Our opening hours are Monday-Friday 8am-8pm, Saturday and bank holidays 9am-5pm. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.}

AXA Health app

Long COVID care

If you’ve been referred for support with long COVID don’t feel lost or alone. We can help. You can get support for long COVID with your AXA Health membership if you're 18 or over.

Long COVID affects everyone differently, and we know that a one size fits all approach won’t work. We'll support you on your road to recovery whether that’s physiotherapy or referral to a specialist consultant when you include an outpatient option on your plan, or access to a 12 week rehabilitation programme.

¹ _{Any face to face physiotherapy or specialist appointments will affect any outpatient limit/and or excess/benefit limitations, however the rehabilitation programme does not.}

_{Lines open Monday to Friday 8am to 8pm, Saturday 9am to 5pm. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.}

Health assessments

When it comes to taking steps to look after your health, it can be difficult to know where to start. Once you have started, it can be difficult to keep up momentum.

Our choice of health assessments give you the knowledge and insight you need to change your health – and your life – for the better by analysing lifestyle factors such as sleep, stress and nutrition. Through your AXA Health membership you have access to special discounts. Just choose your assessment and start improving your health for the future.

Call Circle Health Group

25% off Circle Health Group (formerly BMI Healthcare) face to face health checks

• Circle Health Group health assessment (25% discount)
  To find your nearest Circle Health Group hospital, call 0800 004 600 quoting T57 or visit www.circlehealthgroup.co.uk 

Call Nuffield Health

25% off Nuffield Health assessments

To find your nearest Nuffield Health Centre, visit www.nuffieldhealth.com or call 08452 30 20 40 and tell them you're an AXA Health member.

Any tests or treatment identified as necessary during a health assessment will be subject to the terms and conditions of the healthcare benefits you have with us.

Ask our health professionals

24/7 health support line
Check your medication with a pharmacist. Discuss your treatment options with a nurse. Talk to a counsellor about how you’re feeling. Speak to a midwife about your pregnancy. Ask us anything you like about your health, anytime. 

Call our medical team of nurses, counsellors, midwives and pharmacists on 0800 003 004 whenever you have a health worry or whenever you simply need a little guidance and reassurance.

For nurse and counsellor support, guidance and information, call 24 hours a day 365 days a year. Midwives and pharmacists are available Mon-Fri: 8am-8pm Sat: 8am-4pm Sun: 8am-12pm.

Health information you can trust
Sometimes you might want to explore a health issue in more detail. Our online health and wellbeing centres bring together the latest information, facts and tips from our own experts, leading medical authorities, specialist charities and NHS resources.

Ask our health professionals
You can also put your own questions to our panel of experts using the ‘Ask our Expert’ online panel. Experts include doctors, dentists, psychologists, physiotherapists and dietitians.

Heart and Cancer Nurses
Following a diagnosis our Dedicated Nurse Service is here to support you and your family through the emotional and practical challenges you may face.

We'll be here to give you expert guidance over the phone about your condition, as well as the care you should expect during treatment and surgery through to recovery and remission. 

Whatever you need, whenever you need it, our dedicated nurse service is here for you.

Our Personal Advisers will ask a dedicated nurse to speak to you on diagnosis.

Personalised support and contact details for the Dedicated Nurse Service are advised on an individual basis.

Get fit and healthy my way

Enjoy up to 40% off multi-gym memberships 

With our latest gym offers, you’re not tied down to one venue. There’s even an online-only fitness option, giving you the flexibility to look after your health and wellbeing in the way that works for you.

Dive into wellness at Nuffield Health 

Nuffield Health’s fitness and wellbeing centres are a great place to develop healthy habits or try something new. 

• Multi-gym access to centres nationwide¹
• 24/7 online fitness classes
• 40% off monthly individual memberships for you and anyone covered by your company healthcare scheme with AXA Health²
• 20% off for you and your partner/spouse if you’re not covered by an AXA Health scheme³
• Free seven-day trial

Flex your routine with Hussle 

Why choose between a gym near home and a gym near work when you could have both? 

• Multi-gym access to thousands of gyms, pools and spas at home or away⁴
• 40% off a Hussle Monthly+ pass for you and anyone covered by your company healthcare scheme with AXA Health, including your partner, spouse and dependants²
• No annual contract (three months’ minimum membership required)

Never miss a workout with Nuffield 24/7 gym membership 

Nuffield Health’s 24/7 online-only fitness service helps you keep fit when the gym’s not an option. 

• Over 300+ classes including mental health support and more
• Search by workout duration or intensity and access from any device anywhere
• Pay just £4.19 a month, normally £6.99 per month – a 40% discount⁵
• Monthly subscription and no joining fee.

_{For full terms, see axahealth.co.uk/terms/gym-discount}

^₁ As a member, you can access your home club (the one you select on joining) as well as many more clubs around the country. These depend on your home club. You must use your home club at least 50% of the time. 

_{² Your spouse, partner and/or dependants must be named on your current AXA Health private healthcare corporate scheme and they need to be 18 or over.} 

_{³ They need to be 18 or over.} 

^₄ Available venues depend on the primary gym you choose and you need to be 16 or over. 

^₅ Available to you as an employee with or without AXA Health membership and to your partner/ spouse too.

AXA Doctor at Hand

AXA Doctor at Hand is a private, online GP service powered by Doctor Care Anywhere. As part of your AXA Health scheme, you and any eligible family members on your membership can use it whenever you need to. 

With AXA Doctor at Hand, appointments by video or phone are available 24 hours a day, seven days a week, 365 days a year. GPs are available 24/7 and Advanced Nurse Practitioners are available from 8am – 10pm.

There’s no waiting for the surgery to open and you can get your prescription delivered to your home, office or local chemist when you’re in the UK. Booking an appointment only takes a moment and the service can be used alongside your NHS GP.

If something needs looking into, your GP or Advanced Nurse Practitioner can recommend some diagnostic scans or tests, you might not need to see a consultant first. They will liaise with us so we can authorise what you need, and we can book your specialist appointment for you . 

How to get started 

To use AXA Doctor at Hand, you’ll need to activate your account and register as you would at your usual GP practice. You’ll need:

• Your membership number from your AXA Health welcome and renewal communications. Use this as your activation code.
• Some photo ID, so we know it’s you  (a passport or driving licence is fine).
• To download the AXA Doctor at Hand app from leading app stores, or go to doctorcareanywhere.com/axa.

Already registered?

Just log in here or using the AXA Doctor at Hand app to find a time that works for you. Appointments are 20 minutes long and slots are usually available within a few hours.

Add your dependants

Don’t forget to add any eligible family members included in your membership so they can use AXA Doctor at Hand too. Go to ‘My profile’ on your AXA Doctor at Hand account, then ‘Manage my account’.

For family members, please provide photo ID for anyone 18 and over and proof of guardianship for dependants under 18.

About your online GP service

• Access to fully qualified health professionals, 365 days a year, from wherever you are, subject to appointment availability and the Doctor Care Anywhere fair usage policy.
• Up to 20 minute appointments.
• Your GP or Advanced Nurse Practitioner can recommend some tests and scans directly – you might not need to see a consultant first. (Available in England, Wales and Scotland. Diagnostic tests are subject to your scheme terms and conditions, any excess or benefit limitation will apply.  Dependants must be aged 18+ for GPs and Advance Nurse Practitioners to be able to organise diagnostics.)
• Prescriptions delivered to you when you’re in the UK. (Available in most circumstances. Out-patient prescriptions and deliveries are not covered by the scheme and may cost more than on the NHS. NHS Prescriptions are only available in the UK.) 
• Medical records at a touch. 
• GPs can connect directly with us where private specialist referrals are needed and we can book your specialist appointment for you. (Any outpatient limits or employee contributions normally made towards treatment will apply. All referrals and treatment recommended are on a private basis. The GPs and Advanced Nurse Practitioners are unable to refer to the NHS.

Questions?

Contact Doctor Care Anywhere on +44 (0)330 088 4980 or email contactus@doctorcareanywhere.com 

Leaving your company

Special terms for former members of a company healthcare scheme

You’re moving on to new pastures. Whatever the reason you’re leaving, it’s important to think about the healthcare benefits you and any family members named on your company scheme have benefitted from. Whether or not you’ve claimed, you could take out a personal plan with AXA Health with the option of keeping your underwriting terms as they are. This means you could have cover for previous or existing medical conditions - subject to the benefits, limitations and exclusions of your new personal plan.. Transferring is quick, easy and trouble free. You won’t need to fill in any forms or have any kind of medical examination – we’ll arrange everything over the phone. 

The membership of your company healthcare scheme ends on the day you leave your employer. As soon as you know that you are leaving, you can call us on 0800 015 6356. Our highly trained agents can run through your options and make sure your new plan starts from the day you leave. That way, there will be no break in cover. This is especially important if you or any of your loved ones are currently using your company health benefits to pay for any ongoing diagnosis or treatment. Our dedicated agents will give you a quotation for setting up your new plan.

Please note: While these underwriting terms are available for 120 days after you leave, we cannot backdate your plan to cover any period between leaving your company scheme and the start date of the new plan. You could also find it difficult to get cover for any existing or previous medical conditions at a later date.

DOWNLOAD THIS LEAVING YOUR COMPANY GUIDE

Opening times: Monday to Friday 8am to 7pm, Saturday 9am to 1pm. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.