A simple, fast journey to mental health treatment and support
Knowing where to turn to if you are suffering from stress, anxiety or depression can be a struggle in itself and mental illness can quickly impact almost every part of your working and personal life. So for more serious mental health concerns we are delighted to make available a simple, fast journey to mental health treatment and support, without the need to see a GP, via our Mental Health Assessments and Support Service service.
As soon as you begin to experience stress, anxiety or depression, you only need to make one call to start receiving the help and support you need.
A counsellor or psychologist will talk things through with you, listen to your concerns and suggest a treatment plan that is clinically appropriate for you. Depending on your requirements and level of cover this could be given through the following methods:
- Telephone
- Face-to-Face counselling*
- Psychiatrist or psychologist consultation
- Self-help advice.
With our Mental Health Assessments and Support Service you don’t need to suffer in silence as help is readily available.
You can access this service without a referral from your GP. Please note that eligibility to use the service, as well as the need for a GP referral, is subject to the terms, conditions and underwriting terms applied to your cover. For example, if you are covered on mortatorium underwriting, we may require some further information from your registered GP in order to assess whether your claim is eligible.
Accessing our Mental Health Assessments and Support Service
Step 1
Call the AXA Health claims line on 0800 092 3097. They will check that you are covered and advise you of the next steps to get in touch with the Mental Health Assessments and Support service team*.
Step 2
One of the counsellors or psychologists will talk things through and make an initial assessment.
Step 3
Having listened to your concerns, the counsellor or psychologist will suggest a treatment plan clinically appropriate for you.
The Mental Health Assessments and Support Service team will also provide ongoing clinical case management, as required, to monitor clinical outcomes.
The Mental Health Assessments and Support service is not available to members under the age of 18 years old.
*Only counselling arranged through our Mental Health Assessments and Support service is covered by your plan. Members must have pscyhiatric cover to use our Mental Health Assessments and Support service. If you have psychiatric cover, it will be noted on your Certificate of Cover. If in doubt, please contact your HR department or AXA Health claims.
**Calls are recorded and/or monitored for quality assurance, training and as a record of your conversation.
To find out more about the Mental Health Assessments and Support service and what is and isn’t covered please refer to your handbook or contact the claims line on
0800 092 3097.
(Lines are open: Monday - Friday 9am to 8pm and Saturday 9am to 5pm)