A consultant dermatologist will advise you on the next steps required, or provide reassurance that no further treatment is needed, within three working days of your online clinical assessment.
What's included in the service?
The dermatology service includes the following, as needed:
- An online clinical assessment with a consultant dermatologist, followed by advice on the next steps required.
- For further support, a video or phone consultation with the specialist can be arranged.
- Face-to-face appointments, for example for a biopsy, can be booked via the online portal or through our specialist appointment booking service.
- We can check what your membership covers, and advise you on whether you need any extra investigations not offered by the service.
Use of the service will impact any excess, outpatient and overall benefits applicable to your policy.
How to access the service
Now you can quickly get an assessment online for help with those skin symptoms and concerns that can't be managed by your GP.
See your GP
In order to use the service, you will need a referral in place from your GP to see a consultant dermatologist. The service is designed to help with those skin concerns that cannot be managed in primary care and is for members aged 18 and over only.
Contact AXA Health
Please call AXA Health's claims helpline on 0800 068 6256. We'll check you're covered and provide you with a link to the service where you can be assessed, make appointments, and get the treatment you need.
Set up a HBSUK online account
To register, you’ll need your email address and AXA Health membership number, which you can find on your certificate of cover.
This service is delivered by HBSUK, a specialist led online service that is part of the AXA Group, on their Virtual Lucy platform, so you’ll see these names when you use the service. Please only book your appointment from your own HBSUK account. If you book on behalf of someone else, the specialist won’t have the right details.
Online clinical assessment
Fill in a few details
Once you’re set up, you'll be asked to answer some questions and upload relevant images to help the consultant dermatologist understand and assess your symptoms.
Consultant review
The consultant dermatologist will review everything and aim to get back to you within three working days, to advise you on the next steps.