Quick access to an initial clinical consultation by video or phone call – usually within 2 working days of calling us
We know it’s difficult to know where to turn when your child or teen is going through a tough time with their mental health.
Which is why we’re working together with Onebright, to help children and young people aged 5-17 covered under your AXA Health membership get quick access to the right kind of support.
How to access the service
See your GP
To use this service, you will need a GP referral for your child (aged 5-17).
Contact AXA Health
Please call AXA Health Claims line on 0800 068 6256. We'll check if they're eligible for this service.
Book the initial clinical consultation
We'll get you and your child booked in for a video or phone appointment with one of Onebright's counsellors, psychologists or mental health professionals. They'll take you through an initial clinical consultation - usually as soon as within 2 working days of calling us.
Appointments are available Monday to Friday, 8am to 8pm.
Following the consultation, a report will be shared with your child's GP.
Before your appointment
Onebright will send you an email, prior to the initial clinical consultation, asking for your child's GP contact details, any medication your child's taking and for your consent.
Onebright will also send a questionnaire link to you by email when the appointment is confirmed to gain a better understanding of your child's needs. Please allow approximately 20-30 minutes for completion by you and your child, prior to the initial clinical consultation.
When you have your appointment
You and your child will have an appointment
The initial clinical consultation will be carried out by a mental health professional by video or phone call and will usually take between 45 minutes – 1 hour.
They'll advise you on next steps
After this call, together you’ll be recommended the most clinically appropriate treatment – whether that’s therapy on the phone, face-to-face, or a referral to a psychiatrist. And if you choose not to use the service from Onebright, we can help source other mental health support as recommended by your child’s GP. Alternatively, you might need to seek care from the NHS Child and Adolescent Mental Health Services.
Treatment access
Treatment from Onebright is available Monday to Friday – 8am – 6pm, excluding bank holidays. Appointments outside of these hours can be discussed if needed.
Frequently asked questions
Our mental health support for children and young people service is available to most members with children or young poeple on their membership aged 5-17. To use this service, you'll need to have benefits for mental health treatment and a GP referral for your child. To check if you have access to this service please call us on our claims line on 0800 068 6256.
The initial clinical consultation won't count against your outpatient or specialist consultation limit or any contribution you normally pay towards treatment each year. We can check your membership and let you know what is or isn't covered.