Dermatology service
Get your skin worries checked out quickly online by a consultant dermatologist.
- Complete an online assessment
- The consultant dermatologist will aim to get back to you in 3 working days
- Get answers quickly from the comfort of your own home.
You’ll need a GP referral. The service is available to members aged 18 or over with the appropriate outpatient benefits.1
Your online assessment
Set up or log in to your HBSUK online account
If you’re setting up a new account you’ll need your email address and membership number, which you can find on your membership documents or emails from us.
Fill in a few details
Once you’re set up, you’ll go through some questions and can upload a photo of your skin concern to help your consultant dermatologist understand and assess your symptoms.
Consultant review
The consultant dermatologist will review your case within three working days and guide you through your next steps – including if you need a face-to-face consultation or any tests.
If your consultant believes your skin concern might be skin cancer, they will call you to explain and refer you into our skin cancer diagnostic service if you have outpatient specialist consultations and diagnostic tests included in your membership.
What’s included in the service
The dermatology service includes the following, as needed, as long as you have the appropriate benefits for outpatient specialist consultations and diagnostic tests:
- An online assessment from a consultant dermatologist and advice on next steps.
- A video or phone consultation with the specialist, if needed.
- If you need a face-to-face specialist appointment, we’ll check what your membership covers and can set up an appointment for you. If you prefer, you can get the information you need to book yourself.
- You may be prescribed medication with a private prescription. Your membership doesn't typically cover the cost of prescriptions, you can check this in your handbook. You can pay for these privately, but it may cost more than on the NHS.
1 If you’re a member on a large corporate scheme, login to your wellbeing hub to check if you have access to the dermatology service. If you don’t have access, call us
on your claims line number in your handbook, and we’ll advise you on available options.
2 Based on members waiting an average of 46.11 days for a face-to-face appointment with a dermatologist. Jan – Dec 2023 when using our specialist appointment booking service.
3 Not available on child only plans. If you’re a member on a large corporate scheme you can check if you have access to this service on your wellbeing hub.
Accessing treatment or making a claim is subject to your underwriting, so please check your membership documents for details of how your membership covers pre-existing conditions/symptoms. As well as your underwriting, there may be other reasons why your treatment may not be covered.
