Your online assessment
Set up or log in to your HBSUK online account
If you’re setting up a new account you’ll need your email address and membership number, which you can find on your membership documents or emails from us.
Fill in a few details
Once you’re set up, you’ll go through some questions to help your neurologist understand and assess your symptoms.
Consultant neurologist review
The consultant neurologist will aim to review your case within three working days and advise you on next steps – including if you need a face-to-face consultation or any tests.
What’s included in the service
The neurology service includes the following, as needed, as long as you have the appropriate benefits for outpatient specialist consultations:
- An online assessment from a consultant neurologist and advice on next steps.
- A video or phone consultation with the specialist, if needed.
- If you need a face-to-face specialist appointment, we’ll check what your membership covers and can set up an appointment for you. If you prefer, you can get the information you need to book yourself.
- You may be prescribed medication with a private prescription. Your membership doesn't typically cover the cost of prescriptions, you can check this in your handbook. You can pay for these privately, but it may cost more than on the NHS.
1 If you’re a member on a large corporate scheme, login to your online account to check if you have access to the neurology service. If you don’t have access, call us
on your claims line number in your handbook, and we’ll advise you on available options.
2 Based on members waiting an average of 48.5 days for a face-to-face appointment with a neurologist. Jan – Dec 2023 when using our specialist appointment booking service.
3 Not available on child only plans. If you’re a member on a large corporate scheme you can check if you have access to this service on your online account.
Accessing treatment or making a claim is subject to your underwriting, so please check your membership documents for details of how your membership covers pre-existing conditions/symptoms. As well as your underwriting, there may be other reasons why your treatment may not be covered.