Thank you for being an AXA Health member
You can view and download your Membership Handbook, Directory of Hospitals and Important Changes Leaflet, where applicable, using the links below.
You'll also be able to discover the health and wellbeing services we offer and find out how to make a claim.
For details regarding your cover, please refer to your welcome or renewal letter and Certificate of Cover.
Member documents
Members of the Key Staff Scheme healthcare plans, Platinum and Gold, can find their policy literature here. You can find out what plan you're on by referring to your Certificate of Cover. If in doubt please contact your HR Department.
For current policy year 1 September 2024 to 31 August 2025:
- Directory of Hospitals
- AXA Health Key Staff Scheme Platinum plan Membership Handbook
- AXA Health Key Staff Scheme Gold plan Membership Handbook
- Roles and Responsibilities
- Important Changes Leaflet
If you were a member covered on the same plan, between 1 September 2023 to 31 August 2024, please refere here to your previous year's product information for comparison of cover:
- Directory of Hospitals
- AXA Health Key Staff Scheme Platinum plan Membership Handbook
- AXA Health Key Staff Scheme Gold plan Membership Handbook
- Roles and Responsibilities
- Important Changes Leaflet
If you would like alternative formats of these documents or should you have any queries, please contact your HR department or AXA Health directly.
Contact
If you wish to make any changes to your policy, please contact your HR Department.
If you have any queries about your policy, please contact PHC Member Services on 01923 770 000
Alternatively, you can e-mail directly to mmbeducation@thephc.co.uk
How to make a claim
To make a claim, please call AXA Health: 0800 092 3097
How to make a complaint
If you want to make a complaint, you can call AXA Health or write to AXA Health using the contact details below. To help AXA Health resolve your complaint, please give AXA Health the following details:
- your name and membership number
- a contact phone number
- the details of your complaint
- any relevant information that we may not have already seen.
Please call AXA Health on 0800 364 524. Or write to AXA Health, International House, Forest Road, Tunbridge Wells, Kent, TN2 5FE
If you want to let AXA Health know how they're doing, you can do so by leaving AXA Health a Google Review.
The AXA Health Member Area
Here you'll find useful information about the services that may form part of your policy with us and what to do if you need to make a claim.
For full details on what is and isn't covered, alongside any limitations, please refer to your Membership Handbook.
We have created short introductory videos about some of our services for you.
Mental Health Assessments and Support service
Faster access to support and treatment for mental health conditions via our clinically led pathway. Without the need for a GP referral.
Muscles, Bones and Joints Support
Getting you to the right care for muscles, bones, and joints.
Breast Cancer
Making sure you receive the tests you need, quickly for any breast cancer worries.
Skin Cancer
Providing screening and diagnostic cancer services, helping to put you in control.
Private medical insurance terms explained
Private medical insurance has some confusing terminology used within it. To help you understand what we mean for some of these, we have created some short videos to help you understand.
Pre-existing conditions
We call conditions you were aware of when you joined pre-existing conditions. A pre-existing condition is any disease, illness or injury that:
- you have received medication, advice or treatment in the five years before the start of your cover, or
- you have experienced symptoms of in the five years before the start of your cover: whether or not the condition was diagnosed.
Chronic Conditions
This video is designed to help you understand more about what we mean by chronic conditions and provide practical examples of when we will or will not cover treatment of those conditions.
Moratorium
This video is designed to help you understand more about what we mean by moratorium underwriting and provide practical examples of what we will or will not cover, and when this will be covered.