We know that health insurance can be confusing, especially if you’ve not used it before.
These guides help you with the different words you may come across, and answer some common questions about how health insurance works.
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These guides are for members who set up their own health insurance, or are part of a company scheme with fewer than 250 members. If you’re part of a large company scheme, with more than 250 members, please log in to your |
We can’t answer all questions here, and your plan may be set up differently. And not all of these guides will be
relevant to you. Please always check your own handbook.
Chronic conditions
What we mean by chronic conditions, and what’s covered.
Pre-existing conditions
What we mean by chronic conditions, and what’s covered.
Why we ask your doctor for information
What we mean by chronic conditions, and what’s covered.
When we ask you to pay towards treatment
What we mean by chronic conditions, and what’s covered.
You can find more about what you’re covered for and how your membership works in your membership documents, which you can see in your online account.
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and Sunday 9am – 5pm
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