If your child is included in your healthcare plan, they’ll have full ownership of their medical history once they turn 16, including details of any past or present claims. They’ll still be covered under your plan, but you won’t be able to make a claim on their behalf or access their details unless they give us written permission. If you use your online account, you’ll notice your child’s information isn’t there anymore after they turn 16.

These changes come into effect the moment your child turns 16, so control of their details passes to them as the clock strikes 12am on their 16th birthday. That’s also the time when their details stop being accessible via your online account.

Don’t worry. They haven’t been deleted! All your child’s medical details, and any claims information they may have accumulated, will be transferred to a separate online account. This will be dormant, ready for your child to register and set up an online profile if they wish to. They’ll link their account to yours by using your membership number, so they’ll remain covered under your plan, and your membership will not be affected.

It’s a legal thing. In a nutshell, the General Data Protection Regulation (GDPR) gives 16 and 17-year-olds ownership of their medical decisions, treatment and information. The bottom line is that, as soon as your child turns 16, we won’t be allowed to share their details or discuss any ongoing claims with you unless we have their written permission.

All they need to do is send us a signed Letter of Authority to confirm that they’re happy for us to share their medical details with you and talk to you about a claim. Once your child turns 16, they can set up their online account using their own email address and your AXA Health membership number. The Letter of Authority that we need will be available to download from the ‘Permissions’ section of their account, which can be found under ‘My Profile’ or ‘My Account’. They can fill it in digitally and upload it via their online account. This permission will remain in place until your child withdraws their consent. 

Alternatively, they can download the Letter of Authority below, print it off and send it to us at the address on the form.