How we can support you
If you receive a cancer diagnosis and your AXA Health membership covers cancer, we can liaise with specialists on your behalf and answer any questions you or your family might have.
Cancer Care Team
Our dedicated case managers are at the end of the phone, whatever the worry. We’ll stay up to date during your treatment, so you won’t have to explain everything each time you ring.
Meet nurse Mandy and hear what some of our members have to say about the support they’ve had from our Cancer Care Team.
24/7 support
As an AXA Health member, you can also speak to our specialist cancer nurses on 0800 111 4811, 9am-5pm Monday – Friday. Outside these hours our experienced nurses and counsellors provide round the clock support by phone.
You don’t need to have received a cancer diagnosis to access this service.
“Cancer is a very challenging and worrying disease. Mandy, however, has made talking about cancer and the process, so much easier than I ever thought it could be.
From day one, Mandy has been helpful, friendly and extremely understanding, removing what could otherwise have been a difficult, challenging and upsetting conversation. She encourages me to reach out at any time I feel like chatting and calls me to see how I am keeping at regular intervals.”
Stephen Farrell, AXA Health member
Your health in expert hands
Years of experience
With years of experience, our Cancer Care Team are here to explain the next steps, dispel the myths and translate the jargon.
A listening ear
Having a sympathetic ear, someone who understands what you're going through, can really lighten the load. Our nurses can provide support - from what questions to ask your specialist or GP to how to manage side effects.
A big heart
Whether you're looking for an answer to a query about your condition or treatment plan, or a chat with a friendly voice on the end of a phone, you can talk to our Cancer Care Team about anything.
A helping hand
If we don't have what you need, our nurses can also point you to dozens of agencies who offer help with the day to day challenges of cancer, from financial worries or transport services to dog walking and childcare.
Ongoing support
Your treatment may be over, but our support for you is here as long as you need it. Our nurses know that life is not the same after cancer. While many people will expect things to go back to the way they were, you may still feel anxious or unwell and may struggle to resume your old routine.
6 tips to help you talk about cancer
We know that some of the things people say – despite the best of intentions – can be difficult, upsetting or just plain annoying to someone going through cancer. But there are also times when someone gets it just right and the things they say are really helpful.