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Our discussion is completely confidential and aims to help with any medical concerns or queries by providing you with information. However, this isn’t an advisory service and does not replace any medical advice provided by your GP or specialist. Emergencies |
Speak to a nurse or counsellor day and night
Our experienced nurses and counsellors are here 24/7 to support you when you need it most
- You might be worried about a new diagnosis or some upcoming surgery. Ask one of our experienced nurses.
- If stress is stopping you from getting a night's sleep, we're here. Our counsellors can help, even at 4am.
- If you're seeking insight into menopause or have related questions, our experienced nurses can assist you with managing symptoms like hot flushes, mood swings and brain fog. They can also guide you to specialised support if necessary.
Call a nurse or counsellor
Anytime
Our number is free to call from UK mobiles and landlines within the UK
Call 0800 003 004
Message a nurse
Anytime
Send us a message anytime. We'll get back to you within 24 hours
Send us a message
Live chat with a nurse
Monday to Friday 9am to 5pm
Chat online with one of our experienced nurses
Live chat with a nurse
Monday to Friday 9am to 5pm
Chat online with one of our experienced nurses.
We're currently unavailable
Other experienced health professionals you can speak to on this service
During the day, you can also speak to a midwife or pharmacist
- If you need some reassurance during those early newborn days, speak to one of our friendly midwives.
- You may have some questions about your prescribed medication, one of our pharmacists will be happy to help.
8am - 8pm Monday to Friday
8am - 4pm Saturday
8am - 12pm Sunday
If you message us, please don't send any photos
Our cancer and heart nurse services
Speak to an experienced cancer nurse
We know that a cancer diagnosis for yourself or a loved one has a huge impact. So our team of cancer nurses are here to listen, support, and help with any questions you may have. They'll be a consistent point of contact throughout treatment and beyond.
Available 9am-5pm Monday to Friday.
Outside these hours our experienced nurses and counsellors provide round the clock support by phone.
Speak to an experienced heart nurse
We have a team of nurses who are experienced in supporting members with heart disease. They are here to listen, support and health with any questions you may have.
Available 9am-5pm Monday to Friday
Outside these hours our experienced nurses and counsellors provide round the clock support by phone.
FAQs
Yes, this support line is available to you and your family, with nurses and counsellors available 24/7 and pharmacists and midwives available: Monday to Friday 8am - 8pm, Saturday 8am - 4pm and Sunday 8am - 12pm. All calls are confidential. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.
Call us on 0800 003 004 and we can arrange a call back at a convenient time for you. Or send us a message and we'll respond within 24hrs.
Please don't send photos as this is not a diagnostic service.
Give us a call and our health professionals can talk to you about your condition and alternatives that could be available.
Seeking help for a muscle, bone, or joint problem?
Get the help you need; we've made sure you can speak to an expert online, fast, and without a GP referral. Available for members aged 18 and over.