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Personal

Family health insurance

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Call us on 0800 587 0861*

We believe, just like you, that having a happy and healthy family is important. At AXA Health we want your journey with illness to be as stress-free as possible. And we have been helping people get better for over 80 years. 

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Defaqto - 5 Star Rating

We’re proud that our Personal Health plan has been rated 5 Stars by independent financial information business, Defaqto.

The Defaqto 5 Star Rating is based on an assessment of the overall product including all options. If some of the options are not selected, this will affect the product’s Star Rating.

Take care of your loved ones with our family healthcare cover.

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  • Free cover for new arrivals. When your baby arrives, you’ll feel reassured to know your little one has cover on your health insurance plan too – there may be some restrictions however. Just give us a quick call within 3 months of their birth and cover for your newborn will be free until your renewal date (limits to cover may apply).
  • A helping hand in the early days. Being a new parent is a joyful but daunting time. Even if you’ve had a baby before, it can be hard to know if everything’s as it should be. With family health insurance you’ll have a fully trained midwife to call when you need reassurance. They’ll check how everything’s going with you and your baby, and help you adjust to your vital new role (normal birthing not covered). 

    Midwives are available 8am-8pm Monday to Friday. 8am-4pm Saturday & 8am-12am Sunday. 
  • Accommodation when your child's in hospital. Being away from home can be a worrying time for children, especially when their stay is in hospital. We make it easier for you by to be near your child while they receive treatment by paying for one parent to stay with them in hospital. Please note the child must be covered by the membership and treatment that is covered. 
  • Answers when you need them. We understand that you want answers you can trust as quickly as possible. So we give you easy access to a wealth of health information online. Our knowledgeable team are available 24/7, so if you ever have a question regarding you or your family’s health, they’ll be there to help. They can even send you written information and give you a follow-up call if you have any further questions. 

Benefits of our Personal Health plan

We’re here to help you bring out your best self. If you have a health concern, we’ll get you the answers you need and make sure you’re treated quickly. We’ll support you with the tools to stay fit and well. And help you focus on your mental wellbeing to get the most out of today.

What’s not covered

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Here are the main things that aren’t covered as standard in our private health insurance:

  • Treatment of medical conditions that you had – or had symptoms of – before you joined, unless you’ve switched from another plan and have underwriting called ‘continued medical exclusions’.
  • Pregnancy and childbirth - we do offer free cover on your plan for newborns until your renewal date (restrictions may apply).
  • Treatment of ongoing, recurring and long-term conditions, such as diabetes or asthma (we call these ‘chronic conditions’).
  • Charges for treatment received outside of our Directory of Hospitals, unless you have our Extended Cover option.
  • There are some specialists whose costs we can’t cover in full, so please call us if you need to claim.
get a quote
call us on 0800 111 4004*

Own a small business?

Your business is different from the rest. It makes sense to chose healthcare cover that is too.


Ready to start?

Private health insurance (or private medical insurance) gives you access to private healthcare and helps cover the cost.

Our call centre lines are open 09:00 - 19:00 Mon - Fri. Closed Sat - Sun.

Terms & Conditions:

*Discount applies to Nuffield Health fitness and wellbeing centre monthly individual membership only. You, your spouse, partner or dependent must be a named member on a current AXA Health  healthcare plan to get a 40% discount and be 18 years or older. As a member, you can access your home club (the one you select on joining) as well as many more clubs around the country. These depend on your home club. You must use your home club at least 50% of the time. The joining fee is £39 and may be subject to change by Nuffield Health. Existing members of Nuffield Health who transfer to a 40% off AXA Health discount will be charged a £39 administration fee by Nuffield Health. Read full terms and conditions at axahealth.co.uk/terms/gym-discount.

40% off Nuffield Health 24/7 online memberships - available to you and your spouse, with or without an AXA Health membership. For over 18s only. Read full terms and conditions at axahealth.co.uk/terms/gym-discount.

40% off the purchase of a Hussle Monthly+ pass is available to members on an AXA Health healthcare plan. A partner or spouse and direct dependants included on their healthcare plan can also get 40% off the purchase of a Hussle Monthly+ pass. For over 16s only. Read full terms and conditions at axahealth.co.uk/terms/gym-discount.

Nuffield Health gym offer and Hussle offer T&C's: https://www.axahealth.co.uk/terms/gym-discount/