Managing sensitive conversations

Expert-led

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Ideal for:
everyone

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Duration:
1 hour

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Delivery:
onsite or webinar

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Number of people:
unlimited (onsite) up to 1000 (webinar)1

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Room needs:
theatre-style seating, PowerPoint facility, space for break-out groups

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Hosted by:
an AXA Health mental health specialist

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Prices:
£940



All prices are correct as of 1 January 2024, valid until 1 January 2025 and exclude VAT. Additional costs: Please be aware for all onsite activities we may need to add the cost of travel and/or accommodation depending on location.


Being able to deal with difficult conversations effectively is an essential business skill. At times in our careers we’ll have to deliver bad news, whether giving a negative performance evaluation, challenging a colleague or client, or presenting differing options or directions of a project to several people. 

This seminar focuses on how to positively approach each situation, avoid common pitfalls and manage emotionally charged situations.

Learn about:

  • Understanding what makes a conversation difficult
  • New strategies for handling difficult conversations effectively
  • How to avoid wasting emotional energy on feeling negative about a person or situation
  • How to structure the opening of a difficult conversation more effectively
  • Increasing confidence and capability to get the most from difficult conversations.

1 A recording of the event will be available for you to watch and share for up to three months afterwards.

For more information on our workplace wellbeing seminars, training courses and workshops, or to contact us, click below.

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