We know this is a difficult time, and we’re here to support our members in whatever way we can.
Information we'll need
Personal membership plan
If there's an executor, we will need their name and contact details. We may also need to ask for a copy of the death certificate and grant of probate but we will talk you through everything when you get in touch.
Information we'll need
Company membership plan
You'll need to notify the company and they will need to notify our bereavement team. If you are unsure, please contact us and we will be happy to help.
How to get in touch
When you get in touch, we’ll ask for the member's name, address, date of birth, and membership number if you have it.
How to get in touch:
Phone
You can call our team Monday to Friday 9am to 5pm and speak to one of our dedicated advisors.
* All calls are confidential. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.
Call: 0800 917 9468
Online
You can submit the information by completing the online form and attaching the required documents.
Online form
Post
You can write to us with the information at: AXA Health, International House, Forest Road, Tunbridge Wells, Kent, TN2 5FE
Life Ledger
Life Ledger is a free, easy-to-use service that helps you notify over 1,000 companies in the UK, from one place about the death of a loved oned.
Notify AXA Health with Life Ledger
Emotional support
Our Bereavement support service offers emotional and practical support this includes our counselling services.
What happens next
Once you have notified us, we will apply the necessary updates. If you receive correspondence addressed to them while we're updating the changes, we apologise for any distress this may cause.
How to get in touch:
Emotional and practical support
Bereavement Support Programme
Our Bereavement support service programm offers emotional and practical support.
AXA Health's Employee Assistance Service
Available for members on a company membership plan
If your employer has added this option to your plan, please follow the link for additional information on the support available.
Other information and support available
- GOV.UK A guide on what to do, who to contact including bereavement help and support.
- Emotional response to grief ¦ AXA Health
- Stop unwanted direct mail addressed to the deceased Bereavement register