Thank you for being an AXA Health member
You can view and download your Membership Handbook, Directory of Hospitals and Important Changes Leaflet, where applicable, using the links below.
You'll also be able to discover the health and wellbeing services we offer and find out how to make a claim.
For details regarding your cover, please refer to your welcome or renewal letter and Certificate of Cover.
Important information - to continue your cover under this arrangement continuous membership of the membership society/association is required. You are responsible for notifying your broker if you are no longer a member of the membership society/association. If you do leave the membership society/association your cover will then cease at the next common renewal date. If you still require private medical insurance AXA Health will be happy to support you.
The role of PHC
AXA Health has appointed our wholly owned subsidiary, The Permanent Health Company (PHC), to assist in the administration of this policy.
For further information on how this policy is administered, we have provided a Roles and Responsibilities document in the Member document section below.
Member documents
Members of the AXA Health Affinity healthcare plans 1, 2, 3 or 4, can find their policy literature here. You can find out what plan you're on by referring to your Certificate of Cover. If in doubt please contact PHC member services on 01923 770 000.
If your policy year starts between 1 April 2024 to 30 September 2024:
- AXA Health Group Affinity handbook
- AXA Health Group Affinity Plan 1 Insurance Product Information Document
- AXA Health Group Affinity Plan 2 Insurance Product Information Document
- AXA Health Group Affinity Plan 3 Insurance Product Information Document
- AXA Health Group Affinity Plan 4 Insurance Product Information Document
- Important Changes Leaflet
- Directory of Hospitals
- Roles and Responsibilities
If your policy year starts between 1 October 2023 to 31 March 2024:
- AXA Health Group Affinity handbook
- AXA Health Group Affinity Plan 1 Insurance Product Information Document
- AXA Health Group Affinity Plan 2 Insurance Product Information Document
- AXA Health Group Affinity Plan 3 Insurance Product Information Document
- AXA Health Group Affinity Plan 4 Insurance Product Information Document
- Directory of Hospitals
- Roles and Responsibilities
If you would like alternative formats of these documents or should you have any queries, please contact your broker or PHC members services on 01923 770 000.
How to make a claim
To make a claim, please call: 0800 092 3647
Contact
If you wish to change your level of cover, please contact your broker.
If you have any queries about your policy, please contact PHC Member Services on 01923 770 000
Alternatively, you can e-mail directly to support@thephc.co.uk
How to make a complaint
If you want to make a complaint, you can call us or write to us using the contact details below. To help us resolve your complaint, please give us the following details:
- your name and membership number
- a contact phone number
- the details of your complaint
- any relevant information that we may not have already seen.
Please call us on 0800 364 524. Or write to AXA Health International House, Forest Road, Tunbridge Wells, Kent, TN2 5FE.
Free Bluecrest health assessment
We are delighted to tell you that, as part of your private healthcare cover, you will be entitled to a free health assessment through Bluecrest.
The main policy holder will receive a notification and explanation of how to redeem the offer in the third month of the policy (as long as you haven’t cancelled your plan).
Once you receive the notification from AXA Health stating that you are eligible for a free health check, you will be provided with an offer code and the link to the Bluecrest booking portal. Once on the portal, you enter the offer code to redeem your free health check. It is as simple as that.
To find out what is included in your free health assessment, please look here (terms and conditions apply).
FAQs about Bluecrest health assessments
Bluecrest’s friendly Health Assessment Specialists are fully trained in Phlebotomy (blood-taking), and will take some key measurements and a couple of small blood samples during your appointment. Bluecrest has varying backgrounds in the health and wellbeing sector. Some are trained Nurses, whilst others hold Bachelor’s and Master’s degrees in subjects including Sports Science, Fitness, Nutrition, Dietetics, Physiology and Physiotherapy.
Your appointment will take anywhere from 10 to 30 minutes.
Your blood samples and other readings will be analysed by the largest independent laboratory in the UK, The Doctors Laboratory (TDL). TDL are fully accredited experts with over 30 years’ experience in laboratory and cardiology services. Once TDL have analysed your samples and readings, your test results are sent securely to the Bluecrest in-house Results team who compile your personalised Results Report.
Your FREE health assessment is suitable for anyone between the ages of 18-89, providing you are not currently pregnant. If you have any specific health concerns please speak to your GP – a health assessment is not a replacement for medical care.
Bluecrest uses the very latest mobile health check equipment at their network of hotel conference centres across the UK and Ireland. The venues have been chosen based on their convenient locations, comfortable surroundings, accessibility, parking and great transport links. All venues are regularly quality checked by their Events team and Health Assessment Specialists to ensure they meet their high standards. They find their customers really benefit from relaxed, friendly, private and comfortable surroundings. They only use high quality, private locations. And since they don’t have the same overheads associated with running their own private hospital, they’re able to pass savings on to you by offering affordable health checks without compromising on clinical accuracy.
No, the health checks are all non-invasive, and most just require a couple of small blood samples and a few key body measurements.
If there are any critical results discovered by the laboratory who analyse your samples you will be contacted immediately, so you won’t need to wait for your full results report to arrive to take appropriate action.
Bluecrest has upgraded their range of tests so you can continue to eat and drink normally before your assessment takes place, but full preparation instructions will be provided in writing when you book your appointment.
Please contact Bluecrest as soon as possible on 0800 652 2183 so that they may allocate your appointment to another customer. Bluecrest will be able to rearrange your appointment for another date and time at no extra cost.
For health and safety reasons, please don't bring children with you to your health check. If you'd like to bring a friend or family member to accompany you, or you'd like a Bluecrest chaperone, please call Bluecrest on 0800 652 2183 or email enquiries@bluecresthealth.com so that they can arrange this.
Bluecrest have performed over 560,000 health checks since 2012 with 4/5 customers saying they would recommend them with a Net Promoter Score (NPS) of 54. You can read customer feedback on their Trustpilot page. All health assessments are performed by a Health Assessment Specialist with your samples analysed by a UKAS (UK Accreditation Service) laboratory in the UK. The UKAS provides accreditation to the internationally recognised ISO 15189 Medical Laboratories: Requirements for Quality and Competence standard. Results are subjected to strict internal and external quality control.
The AXA Health Member Area
Here you'll find useful information about the services that may form part of your policy with us and what to do if you need to make a claim.
For full details on what is and isn't covered, alongside any limitations, please refer to your Membership Handbook.
We have created short introductory videos about some of our services for you.
Mental Health Assessments and Support service
Faster access to support and treatment for mental health conditions via our clinically led pathway. Without the need for a GP referral.
Muscles, Bones and Joints Support
Getting you to the right care for muscles, bones, and joints.
Breast Cancer
Making sure you receive the tests you need, quickly for any breast cancer worries.
Skin Cancer
Providing screening and diagnostic cancer services, helping to put you in control.
Private medical insurance terms explained
Private medical insurance has some confusing terminology used within it. To help you understand what we mean for some of these, we have created some short videos to help you understand.
Pre-existing conditions
We call conditions you were aware of when you joined pre-existing conditions. A pre-existing condition is any disease, illness or injury that:
- you have received medication, advice or treatment in the five years before the start of your cover, or
- you have experienced symptoms of in the five years before the start of your cover: whether or not the condition was diagnosed.
Chronic Conditions
This video is designed to help you understand more about what we mean by chronic conditions and provide practical examples of when we will or will not cover treatment of those conditions.
Moratorium
This video is designed to help you understand more about what we mean by moratorium underwriting and provide practical examples of what we will or will not cover, and when this will be covered.